Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpbygenesis@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helpbygenesis@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpbygenesis@gmail.com.

Blueomens Return & Exchange Policy

General Return & Exchange Guidelines

You may request a return or exchange within 7 days of receiving your delivery under the following conditions:

The item arrives damaged, defective, or faulty.
You received an incorrect size.
The product is completely unworn and in its original condition, retaining all tags, labels, and protective packaging.

Important Order Notes:

Custom Orders: Custom-made items require an advance payment.
Print-on-Demand (Graphic Tees): For graphic t-shirt orders exceeding Rs. 8,000, an upfront payment of 5-10% is required due to our print-on-demand process.
Non-Returnable Items: Clearance sale items, mystery boxes, and special promotions are final sale and cannot be returned or exchanged.

How to Initiate a Return

To start the process, please contact our support team within 7 days of delivery by emailing help@blueomens.com or calling 0319-0328248. Blueomens evaluates every request individually to ensure a fair resolution for our customers.

For Defective/Damaged Items: If your product is faulty, we will gladly send a replacement. You must email clear photographic proof of the defect to help@blueomens.com within the 7-day window to process your claim.
Shipping & Fees: Customers are responsible for return shipping costs, and a standard replacement fee of Rs. 350/- applies. However, if the error is on our end (i.e., you received a defective piece), Blueomens will reimburse your delivery charges via bank transfer.

Processing Times

Standard Returns: We aim to process all returned items within 5 to 7 business days after they arrive at our facility.
Refunds: Approved refunds will be issued within 7 to 10 business days.
Peak Seasons: During major sales events, please allow up to 14 business days for your return to be processed.

Size Exchange Policy

If your item doesn't fit perfectly, you can request a size exchange by contacting help@blueomens.com within 7 days of delivery.

The garment must be unused and in its original packaging with all labels intact.
Please note: We do not accept exchanges for items in White, Neon, or Beige/Skin colors.

Refund Policy

We issue refunds strictly in cases where an item arrives damaged or if our fulfillment team shipped an incorrect product. Please note that original shipping and handling fees are non-refundable.